Depending on the options set on the System Options or Billing Profile table, unreserved credit balances can be refunded to customers automatically after a certain waiting period. When that period is up, the system automatically updates the Pending Credit Refund table with the customer’s information and their unreserved credit balance, and automatically creates General Accounting Expenditure (GAX) transactions that will generate payments for these customers.
NOTE: This process generates transactions for refunds of unreserved credit balances only. Any other refund must be handled manually using this transaction.
Perform these steps to issue customer refunds for Unreserved Credit Balances:
The Issue Payments for Unreserved Credit Balance chain job is executed in order to create and submit payment requests transactions to refund Unreserved Credit Balance. Refer to the CGI Advantage - Accounts Receivable Run Sheets Guide for information about this job. This chain job is composed of the following jobs:
Credit Refund
Select/ Generate Refund
Submit GAX
On successful completion of the chain job, the following would take place:
GAX transaction for refund of the unreserved credit balance should be automatically created and submitted.
The Pending Credit Refund table is updated with the customer’s information and associated unreserved credit balance.
The Unreserved Credit Balance field on the Customer Account information table should be reduced by the amount of the refund.
Related Topic(s):
For general information about editing or creating transactions, refer to the Transactions User Guide.