Advantage Financial supports the automatic and manual generation of dunning notices and collection letters to notify customers of overdue account balances. The text included on the notice, the amount of time between notices, and the number of notices that are generated, are specified in the billing - and collection-related setup tables.
There are two past-due billing processes - one for invoice collections and one for statement collections. The invoice collection process normally runs on a nightly basis and generates a dunning notice or collection letter for each invoice that meets a late criterion as defined on the collection tables. The Suppress Past Due Billing flag on the Customer Account Options table determines whether past due billing should be suppressed for the selected customer account. This flag is inferred to the Receivable (RE) transaction. You can change the inferred value on the transaction; however, it will not update the corresponding record on Customer Account Options. This flag is automatically checked on Customer Account Options when the Bankruptcy flag is selected. You can clear (uncheck) this flag, after the initial save, if needed. If the Bankruptcy flag is cleared (unchecked), this flag is not updated.
The statement collection process runs as part of the periodic statement generation process and either includes dunning messages on generated statements or generates collection letters based on the oldest receivable included on the statement.
You can manually print a dunning notice or collection letter for invoice customers by clicking on the Print button on the Generate Dunning Notice/Collection Letter window. When you do so, the system updates the next dunning note or collection letter code and the next collection action date on the Invoice table. Printed dunning notices and collection letter are recorded on the Invoice Print History table. NOTE: Notices schedule for future generation (that is, the next collection action date is greater than the current date) cannot be printed on-demand.
This page contains the following links, which allow you to view the generated PDF form prior to printing. The links are only active if Enable Past Due Electronic Billing or Enable Electronic Collection Letters is enabled for the Customer Account Options record. As per the Email Lag days on the Past Due job, the Schedule Email/Print Date is populated and the Print Status is updated to Email Pending. On running the Email Generation job, the system will send an email to the customer and update the Print Status to Printed/Emailed.
Customer Preview – Selection of this link displays the generated PDF form for the selected customer.
Parent/Third Party Preview – This link is only activated for customers that have an associated Parent/Third Party record selected on Customer Account Options (CACT). This link transitions you to the Parent and Third-Party Print Preview page. Preview links are only active for each Parent/Third Party record associated with the customer.
Resending Dunning/Collection Letter over email, the following steps need to be followed:
Change the Print Status from Printed/Emailed to Resend Email.
Save the changes. Please note that Print Status can only change from Printed/Emailed to Resend Email for customers whose Customer Account Options record is eligible for electronic billing.
When the Email Generation job is run, the Dunning/Collection Letter is emailed to the customer and the Print Status is updated to Printed/Emailed.