When intercepting debt, there are inevitably instances where an intercept occurs, with or without fees, that is protested by the vendor/customer. That protest and any resulting resolution is recorded on the Request Intercept Refund (RFDRQST) page. Should that resolution include a partial or full refund, there is an Intercept Refund Chain to create the refund. Both the page and the process are covered in later sections of this user guide.
The process of review and communications once a protest is recorded is open to various implementation methods that can be supported with Configurable Rules (BORULE) added as well as with protest aging reports.
Use of this page and process is optional as refunds can be processed outside of these two system functions, but the refund will be tracked in conjunction with the Intercept Activity (INTA) record that recorded the intercept initially.