Request Intercept Refund (RFDRQST) is the point of entry and control for individual intercept refund. An entry is made for each individual refund requested.
Intercept ID – Each protest and refund request must be tied to an Intercept ID already defined on the Intercept Activity (INTA) page. Details from the intercept are then inferred from this ID to complete the protest record.
Protest Date – A date intended to capture the date the debtor first recorded the protest that is then used to age the request.
Response Date, Extension, and Expiration Date – These fields are used to manage the protest.
Refund Type
Entire Claim – Debtor is eligible for a Refund Amount equal to the Intercepted Amount and Intercept Fee. Once the refund is processed, the Intercept Activity (INTA) record refunded is removed and the Intercept Request (INTR) record is updated to reduce the Intercepted amount so that it will be evaluated in the next check run. This type can be viewed as the ‘reset’ option.
Close Claim – Debtor is eligible for a Refund Amount equal to the Intercepted Amount and Intercept Fee. Once the refund is processed, the Intercept Activity (INTA) record refunded is removed and the Intercept Request (INTR) record is updated so that it is closed and inactivated. Unlike Entire Claim, with Close Claim, the intercept was deemed inappropriate and thus the INTR updates ensure it will not be applied to another disbursement.
Specific Offset – Debtor is eligible for a Refund Amount less than or up to the Intercepted Amount. When refunded with this type, the Intercepted Amount on the Intercept Activity (INTA) record is reduced by the Refund Amount as is the Intercepted amount on Intercept Request (INTR). This type can be reviewed as a partial reset option.
Refund Only – Debtor is eligible for a Refund Amount less than or up to the Intercepted Amount. When refunded with this type, the Intercept Activity (INTA) and Intercept Request (INTR) records are not updated. This type can be viewed as the partially inappropriate option.
Refund Amount – The amount of refund requested from the debtor, initially, but can be changed to the amount of refund deemed appropriate to the intercept event.
Refund Fee – An optional indicator to specify if any standard or supplemental fees are to be returned. As not every instance of an intercept had a fee nor should the fee be refunded with debt, as the activities supported by the fee have already occurred. When the Refund Amount does not cover the debt and fees completely, fees are returned first and then the remaining as debt.
Protest Outcome – A required indication to classify if the protest is still in progress or what the type of resolution was. When set to In Progress is the initial default and serves as the ‘open’ value until Denied is chosen to reject the protest or Refund Requested is chosen to trigger the application to create a payment request to the vendor identified. The Intercept Refund Chain will change the Refund Created when the record is selected and Refund Completed when the refund transaction is created. In the event the refund transaction is cancelled the value changes to Refund Cancelled.
Refund Description – A field that captures what should be placed in the Check Description of the refund request so that the vendor is aware of what the payment represents by this information in the check stub.
Vendor Fields – The fields specify the vendor who will receive the refund. If not entered, the record will default to the vendor on the Vendor Line of the original disbursement. In the event that the refund should go to a different entity than was on the disbursement, you can enter the Vendor Code and Address ID fields, which allows that redirection.
Protest Resolution Date – When a protest is denied, this date is manually set to complete the denial update. When a refund is requested, this date is set by the Intercept Refund Chain.
Refund Transaction – For those records processed by the Intercept Refund Chain, the transaction code, department and ID are combined into a link to the generated transaction.