Performance Monitoring

The Performance Monitoring tab on the Performance Evaluation (PE) transaction captures information regarding the performance of the vendor. This tab captures commendations and complaints along with detailed information for each. The Performance Monitoring tab does not contain any required fields to submit the PE transaction to Final. For good experiences, select Commendation from the Report Type field and then provide the date the behavior occurred, who reported the behavior, and a description of the behavior. For bad experiences, select Complaint from the Report Type field and then provide the date the behavior occurred, who reported the behavior, a description of the behavior, and what steps the vendor took to resolve the issue.