Samantha

Samantha is a generative AI-powered virtual assistant embedded within the CGI Advantage ERP platform. It enables users to ask natural language questions and receive context-aware, real-time answers sourced from documentation. Samantha is designed to reduce reliance on manual searches, improve user efficiency, and deliver smarter support directly within the application. Samantha is available in two versions for CGI-hosted Advantage clients:

Baseline Samantha (Free):

• Trained on CGI’s baseline Advantage documentation, including Run Sheets, User Guides, and Common Guides.

• Available at no extra cost for all Advantage Cloud clients.

• Responses are based on the user’s application access, ensuring guidance is relevant to the modules they can access.

• Example: A user with access only to Financial will receive documentation relevant to Financial tasks.

Licensed Samantha (Site-Specific):

• Requires a separate license and unlocks enhanced functionality.

• Allows clients to upload site-specific documentation (for example, internal policies, job aids).

• Content is mapped to business roles, enabling highly tailored, role-specific responses.

• Provides access to configuration tools (e.g., Connector Builder, Prompt Management, Role Mapping).

• Offers optional analytics and conversation tracking.

• Baseline documentation is disabled when site-specific mode is activated.

Note: Samantha is disabled by default. Refer to the “AI Transparency and Governance Dashboard” and “ERP Application Parameters” topics in the CGI Advantage - Intelligence Guide for additional details on the parameters related to this feature.

Refer to the “Samantha” topic in the CGI Advantage - Intelligence Guide for more information on the Samantha feature.