A Referral to Collection Agency (CL) document can be cancelled using the appropriate document action. When initiated, postings generated from the original entry will be reversed, along with the appropriate amounts. As a result, amounts transferred to the ”Billed receivable sent to collection” or ”Billed vendor refunds sent to collection” balance sheet accounts will be moved back to either ”Billed earned receivable” or ”Billed vendor refund” balance sheet accounts, respectively.
As part of the original entry however, other updates occurred as stipulated by the document processor. Fields on the referenced Receivable document such as Collection Agency Agreement Number, Document Collection Status, and two suppress indicators are updated as a result of processing a Referral to Collection Agency document. When this document is cancelled, the document processor resets these fields to spaces.
To cancel a collection document, perform these steps:
Find the CL document on the Document Catalog.
Open the selected document.
Select Discard from the Action Menu.
A new version of the CL document is created. Notice the Function of Cancellation and a new version.
Click the Validate button.
If all edits are passed, the CL cancellation Phase changes to Final.
Verifies that the RE document that was originally referenced by the CL document now has an open/outstanding amount.