This page allows you to view and query information on customers with a credit refund in progress. A customer achieves a credit balance in the system when the customer overpays in response to a payment request. Customers listed on this page are waiting for refunds for their overpayment. This page lists payment request information and overpayment amount for each customer.
The system updates this page when a Payment Request is processed with an overpayment from the customer. The Pending Credit Refund page is an inquiry view and you cannot modify its information.
For viewing the information on Pending Credit Refunds the below steps can be followed:
Navigate to PENDC from page search.
Search for the desired pending credit refund record by providing the Department, Unit, BPRO, Customer code and Document details.
The page can be sorted on Customer, Name, Department, Unit and BPRO.