Reset Your Password

Select the Forgot Your Password? link on the login page.  Result: The Password Reset User Verification page appears.  

Enter your user name in the User Name field.  The user name should match the user name you use when logging in to CGI Advantage.  NOTE: You will not be able to reset your password if the user name information is incorrect.

Select the Continue button. Result: The Password Reset page appears.

The password hint question you selected during the Change Password Hint process will be visible on the page. Enter your reply in the Password Hint Reply field. The reply entered must match the reply you entered as part of the password hint information on the Change Password Hint page.

Select the Reset Password button.  Result: A message indicating that your password has been emailed to you will be displayed. NOTE: You will see an error message if either the reply entered by you was incorrect, that is it did not match the reply you had entered as part of the password hint information, or you do not have an email address on record.

Select Exit from the Primary Navigation Panel to exit the password reset process.