Messages

The Messages (MESG) page allows you to set up and maintain messages in the application. Each message can be identified with a unique Code along with a short description of the error in the Text field, and a Severity. An extended description of the error message can be provided in the Explanation field and the override level can be specified as well. Messages can be error messages, warnings, not displayed or just informational messages. When the message Severity is Not Displayed, the system does not display the message to users and the message does not impact the normal processing of the application. It is recommended to set this option with caution especially when the original error Severity is Error or Severe.

Troubleshooting Tip fields guide users on steps to resolve the error message.

• Troubleshooting Tip 1 is a non-editable field to capture CGI delivered baseline troubleshooting tips. Sites cannot alter the text value of this field. This field is delivered as hidden on the MESG page; Configure Page (DESIGNER) can be used to display the field. The value provided in the Troubleshooting Tip 1 field is only displayed in the feedback panel of a transaction, if DISPLAY_TROUBLESHOOTING_TIP1 is set to true on the ERP Application Parameters (ERPCTRL) page.

• Troubleshooting Tip 2 is an editable field that allows sites to enter site specific error message troubleshooting information. This field is delivered as hidden on the MESG page; Configure Page (DESIGNER) can be used to display the field. The value provided in this field is only displayed in the feedback panel of a transaction, if DISPLAY_TROUBLESHOOTING_TIP2 is set to true on the ERP Application Parameters (ERPCTRL) page.

Note: Changes to the value of DISPLAY_TROUBLESHOOTING_TIP1 or DISPLAY_TROUBLESHOOTING_TIP2 parameters on ERPCTRL requires an application restart for the updates to take effect.

Refer to the "Transaction Feedback" topic in the Transactions User Guide for information about messages displayed on transactions after selecting Save, Validate, or Submit actions. For information about messages displayed on inquiry pages or reference tables, refer to the "System Feedback" topic in the Page/Table User Guide.