Alerts

Alerts are used to send messages in CGI Advantage. Alert messages can be used to notify all users, groups of users, or specific users. The sending of alerts is primarily a system administration task and not something that individual users interact with, except to consume what is sent to them.

Accessing Alerts

When the alert icon (a bell) in the Global Navigation area has a red circle with a number, the number indicates the number of alerts you have received but not read. Selecting the alert icon will open a listing of New Alerts. The X icon will remove the icon from the New Alerts listing, but does not delete the alert from your ‘inbox’ of alerts. That full listing of alerts can be opened from the View All button at the bottom of the New Alerts listing. The Alerts page is opened to the Received tab, displaying all alerts that have not expired or personally deleted.

When an Alert is sent with a priority of Critical and you are logged in, the message will pop up over what you are currently viewing. If you are not logged in, the alert will appear at the next login, given it has not already expired. The notification includes an OK link that takes you to the New Alerts listing.

Field	Description
1st Column (Alert Priority)	Orange Circle with Down Arrow – Low priority Red Triangle with Left/Right Arrows – Medium priority Red Diamond with Up Arrow – High priority (critical)
2nd Column (Read Status)	Unopened Letter - Unread Opened Letter - Read
Message	The message text of the alert, which is bolded if unread.
Type	This field identifies the type of alert with respect to what you should do with the information: Info – The alert provides information to the user, but does not immediate on your part (for example, "The system will come down for maintenance at 6 pm"). To-Do – The alert indicates an action that you need to perform now or in the near future (for example, "Change your password").
From	The name of the user that sent the alert.
Received	The date and time the alert was received, which will be used to age and eventually remove the alert.

Mark as Read – Changes the display of the alert to a read status.
Mark as Unread – Changes the display of the alert back to an unread status for tracking purposes.
Delete – Removes the alert upon demand instead of waiting for it to expire.

If your implementation has chosen the option of sending alerts either by email or SMS, you can choose to receive alerts through that channel by selecting the Alert Email Notification and Alert SMS Notification indications by entering an Email Address and Phone Number in your Account Settings page through your User Profile.