Depending on the options set on the System Options (SOPT) table or Billing Profile (BPRO), unreserved credit balances are refunded to customers automatically after a certain waiting period. When that period is up, the system automatically updates the Pending Credit Refund (PENDC) table with the customer’s information and their unreserved credit balance, and automatically creates General Accounting Expenditure (GAX) documents that will generate payments for these customers.
NOTE: This process generates documents for refunds of unreserved credit balances only. Any other refund must be handled manually using this document.
Perform these steps to issue customer refunds for Unreserved Credit Balances (UCB):
Create a CR Document for recording the unreserved credit balance. Please refer Create a Cash Receipt to Record Unspecified Payments.
The Issue Payments for Unreserved Credit Balance chain job is executed in order to create and submit payment requests documents to refund Unreserved Credit Balance.
For executing the UCB, navigate to the Job Manager by choosing BATRUN on the page search.
Click on Financials.
Click Accounts Receivable.
Click Chain Jobs.
Click Issue Payment for UCB.
Click Schedule job.
Click Continue Scheduling a Job.
Enter the App Server ID.
Click Save.
Click Set Up parameters.
Enter the Parameters for the jobs as given below or the job can be run without providing the parameters.
Submit the request.
On successful completion of the chain job, the following would take place:
GAX document for refund of the UCB should be submitted.
Pending Credit Refund (PENDC) table with the customer’s information and their unreserved credit balance, and automatically creates General Accounting Expenditure (GAX) documents.
Unreserved Credit Balance field on the Customer Account information table should be reduced by the amount of the payment request document.