Sofia

Sofia is a self-learning virtual assistant that assists you with collecting and analyzing data, processing transactions, and interacting with the knowledge base. This feature can be accessed by selecting the Sofia icon from the lower right side of the Advantage application page.

The following table lists the core features of Sofia that are being used in Advantage:

Feature	Feature Description
Self Service bot	ESS - Employee Self Service Bot Time and Leave - This allows the user to obtain their leave balance and submit the leave request.
Pre-configured and Dynamic suggested actions	A static options list is presented to the user. Example: List of leave types for the user to select based on the user’s leave policy setup in Advantage HRM.
Download current conversation as a PDF	The user can download the current conversation through a download link in the bot.
Dialogue flow mapping to Advantage business role	According to the Advantage business roles, dialog flows are displayed in the Sofia pop-over.

Note: This feature is disabled by default. Refer to the “ERP Application Parameters” topic in the CGI Advantage - System Administration Guide for additional details.